For more information, see How Do You Enable Remote Control with Samsung Knox Service Plugin. Samsung devices operating with a Work Profile in a BYOD or COPE enrollment require the Knox Service Plugin application (except those running Android 10 and later) to be installed after the Assist Agent is installed. For full remote control, end users must provide additional permissions such as:Įnable screen share for every session on Android 10 and later.Įnable accessibility service for each remote control session.Īccessibility service cannot be enabled within a Work Profile, hence, remote control using Accessibility service cannot be leveraged on COPE and BYOD devices. With Assist 21.09, Android devices running Android 7.1 and later no longer require a OEM-specific service application to be installed to support full remote control. Devices manufactured by Samsung, Sony, Motorola (LEX 11 models only), and Zebra (Android 11 and later only) support full remote control without a corresponding OEM-specific service application. Download and install this OEM-specific service application by visiting the My Workspace ONE ™ documentation repository ( ).
#Samsung remote assistance apk#
Android DevicesĪndroid devices managed by Workspace ONE Intelligent Hub 20.11 or later.ĭownload and install the latest version of the Workspace ONE Assist APK from the My Workspace ONE ™ documentation repository ( ).Īndroid devices running Android 5.1 (Lollipop) or later support Remote View ONLY without a corresponding service application.Īndroid devices running Android 4.4 (Kit Kat) support full remote control with a corresponding OEM-specific service application installed. iOS devices are supported but only as far as the Remote View feature. Workspace ONE Assist supports Remote Control for Android, macOS, Windows Desktops, and Windows Mobile devices.
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